Feedback: SK Ambulances optimizes its management with Vesuv

Can you introduce yourself and tell us a bit more about your role and SK Ambulances SA?
I am Grégory Andolina, Operational Director of SK Ambulances in Geneva. SK Ambulances is a company specialized in medical transport. Unlike in France, Swiss ambulances have greater autonomy in their interventions, which involves a strict monitoring of equipment and protocols.

What are the main operational challenges you face in your industry?
We must ensure optimal management of vehicles, medical equipment, and administrative procedures while guaranteeing impeccable service quality. Compliance with health standards and traceability of actions are also major issues.

Before using Vesuv, how did you manage your procedures and internal processes? What were the main problems encountered?
We used paper binders to track daily tasks: vehicle maintenance, disinfection, fuel management… It was a very time-consuming and complicated method in terms of archiving, especially in case of an inspection by the Department of Health.

How did you discover Vesuv and what convinced you to try it?
While searching for a digitalization tool, I discovered Vesuv while exploring fleet tracking solutions. I was impressed by its flexibility and intuitive functioning. After testing it, we decided to officially integrate it into our company.

What concrete benefits have you observed with Vesuv?
✔ Time savings: operations are structured and centralized.
✔ Better traceability: information is accessible in just a few clicks.
✔ Flexibility and scalability: the tool adapts to various uses, well beyond simple fleet tracking.

"With Vesuv, we have digitalized our procedures without constraints. Today, we are developing new features according to our needs, with no apparent limits. "

What were your expectations when implementing the application within your company?
We had several key criteria:

• Intuitiveness and simplicity: the tool needed to be easy to use for users and simple to manage for the administrator.

• Flexibility and autonomy: we wanted a tool that could adapt to our needs and not the other way around.

• Data extraction: it was essential to be able to extract statistics to meet quality certification requirements in Switzerland and track activities in detail.

How did the implementation of Vesuv go? Did you encounter any difficulties?
The implementation was carried out in several stages:

1. Market study and drafting of specifications.

2. Solution selection and preliminary testing.

3. Trial phase with user groups and testers.

4. Gradual deployment before full commissioning.

The project lasted about 4 months with 10 to 15% of the work time dedicated to managing the deployment. The intuitiveness of the tool facilitated integration, requiring only a few tutorials for familiarization.

The main difficulties encountered:

• Resistance to change: some feared a "surveillance" tool. We explained that monitoring already existed on paper and that Vesuv primarily facilitated the work.

• Adaptation of statistics: the native module did not exactly meet our needs. Therefore, we used exports to conduct our own analyses.

Today, what are the main improvements that Vesuv has brought to your operational management?
We have optimized the tracking and management of tasks. The tool allows us to better structure our procedures and improve the transmission of information.

Is there a particular feature that stood out to you or changed the way you work?

• Vehicle tracking: management of procedures and maintenance per vehicle.

• Task and reporting management: creation and tracking of events via a dedicated dashboard.

• Improvement of internal collaboration: better distribution of responsibilities and increased visibility for department heads.

How did your teams receive the application? Have they noticed an improvement in their daily work?

The tool primarily simplified the administrative tasks of the paramedics:

• Before: manual recording in a notebook, storage of fuel tickets, monthly transmission to accounting services.

• Now: taking a photo of the ticket, quick data entry, and elimination of paper documents.

This has facilitated procedures, but it has not had a major impact on team involvement, which was already very diligent before the implementation of Vesuv.

Can you give us a concrete example where Vesuv allowed you to save time or avoid a significant error?
We have improved the management of our vehicle fleet.

• Before: tracking breakdowns on an Excel file, leading to errors and omissions.

• Now: mechanics have direct access to reports via Vesuv, which avoids omissions and optimizes repairs.

After several months of use, would you say that Vesuv met your initial expectations?
Yes, Vesuv has even exceeded our expectations. Initially, we adopted it for fleet tracking, but we have extended it to 12 other workspaces covering different functions.

Would you recommend Vesuv to other companies in your sector? Why?
Yes, we have, in fact, recommended it to other companies in the group, including a medical transport company that was impressed by the simplification of fuel ticket management.

If you could add or improve a feature, what would it be?

• Email notification management: currently, you have to choose to send an email after a report. It would be useful for administrators to be able to activate this option by default.

• Visibility of internal notifications: the notification bell does not attract enough attention. A more visible alert or a digital indicator of the number of pending notifications would be a real plus.